The Channel Islands Co-operative Society referred to as ‘the Co-op’, ‘Society’, ‘we’ or ‘our’ is committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with the Data Protection (Jersey) Law 2018 (DPJL) and the Data Protection (Bailiwick of Guernsey) Law 2017 (DPGL).
The Society is a "Data Controller". This means that we are responsible for deciding how we hold and use personal information we have about you whether you are a member of the Society or not.
We are required under data protection legislation to notify you of the information contained in this Privacy Notice.
The Society is registered with the Jersey Office of the Information Commissioner – Registration No. 15593 and the Office of the Data Protection Authority in Guernsey, Registration No. DPA2548.
We will comply with data protection law. This says that the personal information we hold about you must be:-
We will also only transfer your information when it is safe to do so, when it is necessary to do so and your information is protected in the same way that we protect it.
The Society is accountable to you and the Authorities to not only show compliance with the data protection laws but also to demonstrate how we are compliant.
The Data Protection Officer (“DPO”)
We have appointed a DPO to oversee compliance with this Privacy Notice.
If you have any questions about this Privacy Notice or, how we handle your personal information, please contact the DPO at DPO@channelislands.coop.
You have the right to make a complaint at any time to the Jersey Office of the Information Commissioner, the supervisory authority in Jersey for data protection issues or the Office of the Data Protection Authority (ODPA) in Guernsey.
Contact details for these are outlined at the bottom of this Privacy Notice.
The Kind of Information We Hold About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
To explain this to you, we will when necessary list our different services when we collect or use different information about you.
How Is Your Personal Information Collected?
We collect personal information about you when you contact us, become a member of the Society, use one of our Pharmacies, use the services of one of our Funeral Care providers or provide us with your information for another specific purpose.
What information do we collect about you?
Funeral Care Providers
Retail Services (Stores and Online shopping)
What Special Category Data we collect about you?
On occasions when we collect what is called Special Category data, we will always have either a clear legal basis to process this or your explicit consent. If we rely on your explicit consent, you can withdraw this at any time by contacting our DPO at DPO@channelislands.coop.
Special Category data is any information relating to your health, gender, race, sexual orientation, sex life, genetic or biometric data etc.
An example of this processing would be when you use one of our pharmacies for any prescribed medication. We collect your information and medication type from that prescription. This information is then stored very safely in our computer system. We have a legal obligation to collect this information and to store it.
How We Will Use Information About You?
We will only use your personal information when the law allows us to, this is called a legal basis (highlighted in bold) for processing your information (data).
Most commonly, we will use your personal information in the following circumstances:
We may also use your personal information in the following situations, which are likely to be rare:
Change of purpose
We will only use your personal information for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may on occasions pass your Personal Information to organisation outside of the Co-op exclusively to process on our behalf, these organisations are called Third Parties.
The Co-op requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice.
We do not pass on information gained from your engagement with us without a clear legal basis for doing so. However, the Co-op may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests such as a Police request for CCTV.
The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area ("EEA").
It may also be processed by companies operating outside the EEA who work for us or for one of our service providers.
If we do this, we ensure that your privacy rights are respected in line with this Policy, and the same protection is given to your personal information as laid down by the DPJL and DPGL.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, altered or disclosed, or accessed in an unauthorised way. In addition, we limit access to your personal information to those Colleagues, Agents, Contractors, and other third parties on a need-to-know basis.
They will only process your personal information on our strict instructions and they are subject to a duty of confidentiality.
Details of these measures may be obtained from our Data Protection Officer (DPO).
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
You can request our Data Retention Schedule from our DPO if required.
In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Rights of Access, Correction, Erasure, and Restriction
It is important that the personal information we hold about you is accurate and current.
Please keep us informed if your personal information changes during your relationship with us.
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct, or request erasure of your personal information, object to the processing or request that we transfer a copy of your personal information to another party, please contact our DPO at DPO@channelislands.coop.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
How to request your information and what we may need from you
Please use the Data Subject Access request form, available here. This form will guide you through the information we require from you and who to send the form to. If you have any questions about this process or any of your rights, please contact our DPO at DPO@channelislands.coop.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights).
This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
We will respond to your request within 4 weeks after and upon satisfactory verification of your identity.
Right to Withdraw Consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
To withdraw your consent, please contact our DPO at DPO@channelislands.coop.
Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Changes to this Privacy Notice
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.
We may also notify you in other ways from time to time about the processing of your personal information or requesting you to confirm the accuracy of the information we hold on you.
We would like the chance to resolve any complaints you have about the way we process your information; however, you do have the right to complain to the Jersey Office of the Information Commissioner or the Office of the Data Protection Authority in Guernsey about how we have used your personal data.
Upon receipt of a Complaint about one of the products or services we offer it may be required that we share your data and the subject of the complaint with a supplier or producer of the product or service, you have complained about. This is part of the investigation into your complaint and we can assure you that your data will be protected as well as it is outlined in the notice.
If you do not want your data shared with a supplier or producer of the product or service you want to complain about, please inform the member of staff taking your Complaint, or email our DPO at DPO@channelislands.coop.
The details for each of these contacts are:
The Channel Islands Co-operative Society,
Attention of the DPO, Christopher Lintell
Co-operative House, 57 Don Street, St Helier, Jersey JE2 4TR
Telephone +44 (0) 1534 879822 or email DPO@channelislands.coop
Office of the Information Commissioner – Jersey
2nd Floor, 5 Castle St, St Helier, Jersey JE2 3BT
Telephone +44 (0) 1534 716530 or Email: firstname.lastname@example.org
Office of the Data Protection Authority – Guernsey
St Martin’s House, Le Bordage, St Peter Port, Guernsey, GY1 1BR
Telephone +44 (0) 1481 742074 or Email: email@example.com